Returns & Refunds

Returns

Review the return conditions, refund timing, and the best way to contact support if an order arrives damaged, incomplete, or incorrect.

Return eligibility

Wrong items, missing items, damaged products, and items that do not match the listing may qualify for a return or refund review.

For the fastest handling, contact support within 48 hours of delivery and include your order number plus clear details about the issue.

Approved refunds are usually processed within 5 to 7 business days, depending on the payment method and issuing provider.

Used, altered, or customer-damaged items may not qualify unless there was a marketplace or fulfillment issue.

1. Open your order history and note the affected order number.
2. Contact support through the Contact Us page or your support channel.
3. Explain the issue clearly and include photos if an item was damaged or incorrect.
4. Wait for review instructions from support before returning or disposing of the item.
5. Once approved, we will guide you through the next step and refund timeline.