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Returns & Refunds
Returns
Return conditions and refund timing for damaged, incomplete, or incorrect orders.
Clear refund path, no hidden steps
Report issues quickly with order details. Approved refunds follow marketplace policy and payment-provider timelines.
Return eligibility
Eligible issues
Wrong items, missing items, damaged products, and items that do not match the listing may qualify for a return or refund review.
Report quickly
For the fastest handling, contact support within 48 hours of delivery and include your order number plus clear details about the issue.
Refund timing
Approved refunds are usually processed within 5 to 7 business days, depending on the payment method and issuing provider.
Non-returnable cases
Used, altered, or customer-damaged items may not qualify unless there was a marketplace or fulfillment issue.