Customer Support
Answers to the most common shopping, delivery, account, and payment questions on DynaLink Connect.
Understand delivery timing, order status updates, and how multi-vendor orders work.
Learn what happens after payment, where to review totals, and how fees are shown.
Get help when an order is delayed, an item is unavailable, or you need assistance quickly.
Shop with verified vendors, protected checkout flows, and clear communication on every order.
Browse products, add items to your cart, choose your delivery address, and complete checkout. Delivery fees are calculated per vendor based on the route from each store to your address.
Go to your Orders page after checkout. You will see status updates like pending, accepted, courier on the way, completed, or declined when a vendor cannot fulfill an item.
Estimated delivery time combines store preparation time with delivery travel time. Vendors can also add delay updates if an order needs more time before dispatch.
Yes. The platform supports multi-vendor carts. Delivery charges are shown per vendor so you can see how each store contributes to the total.