Customer Support
Help Center
Support topics for shopping, delivery, account, and payment questions on DynaLink Connect.
Support topics
PayNow: Enabled for online checkout in USD.
Delivery fees: Calculated and shown before order placement.
Support: WhatsApp +263788006331.
Orders and delivery
Understand delivery timing, order status updates, and how multi-vendor orders work.
Payments and checkout
Review totals, payment flow, and checkout updates in one place.
Timing and support
Get help when an order is delayed, an item is unavailable, or you need assistance quickly.
Account and trust
Manage your account, storefront visibility, and order communication with confidence.
Frequently Asked Questions
Quick answers to the most common customer support questions.
What should I do if my order is delayed?
Open your order details first to check live status updates, then contact support with your order number for faster assistance.
What if an item is missing or unavailable?
Submit the issue in support as soon as possible. Include the order number, item name, and what happened during delivery.
Who handles payment issues?
DynaLink Connect support can help track payment state and checkout records, while payment providers process sensitive payment details.
When should I contact support?
Contact support as soon as an issue appears. Early reporting helps us resolve delivery, payment, and account concerns faster.
Policies and trust documents
Review platform rules before checkout, delivery disputes, or vendor onboarding.